Terms of Return
We accept returns for the purpose of exchange, product fault, pick and packing error. You will be refunded the value of the item at the time of your transaction. An order can be returned within 10 working days of receipt. Items must be unopened and in original condition in order to be returned. Damaged, opened, or altered products will not be exchanged, credited or refunded. Postage costs of returning an item/s will be at your own expense unless an item is faulty; in this case please call us to arrange free postage. If an item/s is being exchanged for a different product shipping fees for that order will be waived. Any refunds will be made back to the means of purchase, i.e. credit card or gift card.
If Goods arrived damaged in transit, please hold onto the Goods and its packaging and notify us immediately. With our discretion, damaged Goods with its packaging will need to be returned to us.
In any of the above scenarios, we will return your money. Refunds will be issued using your original payment method and it will take 3-5 working days to process from agreement. Please note, delivery fees are non-refundable.
Cancellation of Orders
If you have ordered Goods, and we have not dispatch it, you may cancel your order without giving a reason, at any time within 3 days of your order. You will have no obligation and we will return your money. Once order has been dispatched it cannot be cancelled.
If you have ordered Goods, and received them, but you change your mind, we will not accept returns for this reason so please choose the product with care and suitable for your purpose.
Returning goods bought as special offers
If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40.00) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.
For combination purchases ("Buy 1 Get 1 Free”, or "Get the lowest priced item free”), you must return any free items of vouchers back for us before we can process your refund.